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Beachcomber’s SAFE PLACE promise - an updated Guest Journey from beginning to end

Posted in News on Wednesday, May 11, 2022 by The Beachcomber Correspondent


Our commitment

At Beachcomber Resorts & Hotels, ensuring a safe and healthy environment for our Guests and Artisans has always been of the utmost importance. This is clearly set out in our Safety & Health Policy and through our heightened Safety Standards in place.

We are reopening our properties and wish to reassure our partners, teams and holidaymakers alike that we are providing them with the safest environment, fully compliant to sanitary measures set up by local authorities, WHO recommendations and industry best practices. 
 

Safe Place Label

The Group has been actively engaged over the years implementing an array of health and safety measures, such as HACCP certification of its hotels, annual legionella risk assessments, continuous water quality testing and annual air quality monitoring by SGS and QuantiLab. In response to the COVID-19 crisis, Beachcomber has partnered with LIBA, an ISO 17025 accredited international bioanalytical laboratory, to help confirm to all stakeholders, through our SAFE PLACE label, that the safety and hygiene practices are in place and verified. The SAFE PLACE label provides additional peace of mind to Guests when booking their stay in a Beachcomber Hotel for an exclusive and safe relaxing holiday experience.
 

General Measures

  • Enhanced hygiene measures are in place in all Beachcomber hotels through clear protocol, which strictly complies with World Health Organisation recommendations and local sanitary regulations.  All key high touch points in Guest areas are sanitised multiple times a day, including with use of electrostatic sprayers.
  • Social distancing is privileged with a maximum number of guests allowed to attend certain activities at any one time. Guests reminded of social distancing to be kept through markings on floor at strategic locations.
  • Hand sanitisers are available on reception desks in all common areas for use by guests.
  • The use of face masks is required whenever walking within hotel public areas and in situations where close physical contact is inevitable. Face masks are available at our infirmary, reception and boutique for purchase.
  • Availability of an Infirmary on the resort with a Nursing Officer / else a Doctor on call.
  • Our Safe Place Champions readily available to provide any further assistance to Guests and explain sanitary protocols which are in place.
  • If a positive case is detected during the stay, Guest will be requested to self-isolate in a room for a period of at least 7 days, in a separate part of the hotel. 
  • The medical situation of the positive person will be assessed by the Ministry of Health teams and who will recommend for treatment in an hospital setting. The person may be transferred to an hotel-hospital, in a public hospital or in a private clinic depending on the medical situation.Positive persons should be isolated alone, in a different room from the accompanying persons, except in two cases: if the infected person is a minor child under 15 years of age or a dependent person. 
  • At anytime following the detection of the positive case, a medical repatriation is possible at the guest's expense.
  • PCR testing prior to departure, as per requirements of airlines and home country, can be arranged directly at hotel.Hand sanitisers are available on reception desks in all common areas.
     

As from 12 March 2022

  • Incoming visitors will no longer have to present a negative PCR test taken 72 hours before arrival in Mauritius.
  • A mandatory antigen test is required on arrival at your hotel (day 0). Please note that the antigen test is free of charge.
  • You can explore the island after you receive a negative result from your antigen test on day 0.

    Click here to learn more about Mauritius re-opening travel protocol established by the authorities.
     

Artisan Journey

  • Our Artisans’ health is monitored daily and those who are in contact with Guests have been vaccinated. 
  • Our Artisans are continually trained and practice in each of their daily tasks the hygiene protocols, including wearing a face mask and regular hand sanitisation.

     

Beachcomber Resorts & Hotels has always been committed to the well-being of its guests. It has also redesigned the Guest Journey to promote safe and unforgettable experience. 

PRE-ARRIVAL

  • In order to optimise communication with our Guests and help better prepare their stay, we offer the possibility to complete a Pre-registration form and Online Check-in prior to arrival. The hotel will do their utmost to attend to special requests.
     

TRANSFER TO HOTEL

  • Our transport services and partners follow reinforced precautionary measures with vehicle cleaned and disinfected prior to each trip.
     

ART OF WELCOME | Arrival and Check In

  • A warm welcome from our team with our porter who will sanitise your luggage before it enters the room. 
  • Check-in formalities within our spacious lobby with preserved social distancing and hygiene practices.
  • Online Check-in on your own device is possible, with contact-less payments available.
  • We make sure all key cards are appropriately disinfected.
     

ART OF LIVING | Your Room

  • Prior to arrival, your room has been deep cleaned and disinfected, with particular attention to all contact points.
  • Disinfecting wipe placed in each guest room.
  • We take extra care to meet our guests’ individual requirements. Generally, one Artisan will enter your room daily for cleaning, unless requested otherwise.
  • Digital Room directory, Brochures and Menu cards available in room via QR codes.
  • Paper collaterals generally available on request.
     

ART OF HOSTING | Restaurants & Bars

  • We have adapted the layout to allow compliance with social distancing guidelines; seating arrangements have been redesigned to keep adequate space between tables.
  • Tables and chairs sanitised before and after each usage.
  • Menu and Bill folders also sanitised between each use.
  • A la carte service prioritised over buffets.
  • Buffet service, if available, will offer live cooking stations and food plating.
     

ROOM SERVICE

  • Safe contactless room service delivery will be available if requested.
  • Room service menus offer a wider choice, featuring some of our local delights.
     

POOLS & BEACHES

  • Our sunbeds are generously spaced out to maintain social distancing; they are thoroughly cleaned and disinfected after each use.
     

ART OF WELL-BEING | Spa

  • Bookings required and guests having cold flu-like symptoms should not come for treatment.
  • We request our Spa guests to take a shower before coming in for a treatment.
  • All our therapists will wear face masks and hand sanitisers available in each treatment room.
  • Complete cleaning and disinfection routine followed between each cabin use. 
  • Steam bath facilities (Hammam and Sauna) may not be available.
     

ART OF FITNESS | Sports Facilities

  • Booking slots available with limited number of guests allowed at any one time within our fitness centre studios and classes.
  • Frequent cleaning and disinfection will take place.  
  • Guests invited to wipe down equipment before and after use.
  • We will prioritise outdoor activities practiced in spacious areas.
  • Private coaching may not be available.
     

WATER SPORTS

  • As part of Registration process, Guests suffering from flu-like symptoms would not be allowed to participate in activity.
  • Number of Guests limited on ski platform and as part of group activities such as glass bottom.
  • Cleaning and disinfection of equipment and accessories after Guest use, with particular attention to lifejackets, snorkelling gears and key high touch areas.
  • Private lessons may not be available.
     

ART OF ENTERTAINING | Kids Club

  • As usual, parents required to fill in and submit the registration form; kids exhibiting flu-like symptoms would not be admitted.
  • Staffing ratio per age group categories would be applicable.
  • Activities per age group would be spread across different areas, promoting outdoor locations.
  • Kids will be encouraged to wash their hands frequently.
  • Kids may wear their own face mask provided there is no risk of misuse.
  • Kids Club area and toys cleaned and disinfected at frequent intervals.
     

ART OF ELEGANCE | Boutiques

  • Shopping in complete safety in our boutiques with reduced number of guests allowed at any one time.
  • Clothes tried by guests segregated and steam cleaned before being placed back on display.
  • No change policy will be applied.
     

GOLF JOURNEY

  • Bookings required to be made in advance.
  • Golfer to use his own equipment.
  • Caddie Master wearing facemask will assist Guest and ensure social distance kept.
  • Flag handling is prohibited and holes are raised with anti-sink disks.
  • Driving range area is spaced to ensure adequate social distancing.
  • Number of Guest will be limited inside Golf Pro Boutique. 
  • There are no bins on the golf course. Golfers are required to put their waste in the bins at the Clubhouse.
  • No rake in the bunkers on the course. Ball can be played in the bunkers without raking after.
     

DEPARTURE | Check Out

  • A contactless check-out is also possible, a room account Pre-departure bill together with a secure payment link can be sent by email.