1 Package Price

Prices quoted on the price insert in this brochure as well as other forms of advertising media, are based on air fares, airport taxes, hotel prices, land costs and rates of exchange at the date/code printed on the price insert. Beachcomber Tours reserves the right to adjust package prices in accordance with increases in air fares, airport taxes, hotel rates, seasonal adjustments and currency fluctuations after such date.

2 Hotels

Once hotel reservations have been confirmed, Beachcomber reserves the right to substitute hotels listed with others of a similar or higher category at no additional cost to the passenger, even after departure from South Africa. Hotels reserve the right to close facilities due to operational reasons without prior notice. All facilities and amenities are subject to change at any hotel without prior notice.

3 Special Requests

Special requests must be made at the time of booking in writing. Beachcomber Tours will endeavour to comply with the special requests, however, cannot guarantee that they will be met.

4 Not Included in Package Prices

Package prices quoted do not include airport taxes but are listed separately and any additional surcharges levied by the airlines, costs of obtaining visas and passports, telephone calls, laundry, entertainment arrangements not shown in the brochure, meals and beverages unless specified, or any other item of a personal nature.

5 Reservations

On confirmation of the booking, please complete and sign the booking form. A non-refundable deposit of between 20% and 40% of the total package price is payable within 72 hours of confirmation of the reservation in addition to the total cost of air tickets and airport taxes by the due date stipulated by the airline in question. The balance owing on the invoice must be paid 8 weeks prior to departure. The company reserves the right to cancel any reservation for which the total package price has not been paid by due date, in which event the deposit will be forfeited to the company. Beachcomber Tours guarantees the price of land arrangements once full payment is received, except where subsequent increases are beyond the control of Beachcomber Tours. Air fares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by Beachcomber Tours. Beachcomber Tours acts on behalf of her principles and can not be held responsible for any increases, cancellations or changes effected by these principles.

6 Method of Payment

Beachcomber Tours will accept payment for all land arrangements in cash, bank guaranteed cheque or credit card, subject to certain criteria being met for credit card payments.

7 Cancellations and Curtailment

Land arrangements
In the event of the passenger cancelling their reservation for any reason, such cancellation must be made in writing and in such instances, cancellation charges will be levied in accordance with the maximum charges which can be imposed. From time of booking up to 8 weeks prior to departure, the deposit is forfeited. Cancellation fees during peak period being 20 December - 08 January, will be more stringent. Cancellation fees as per below:

8 Weeks prior : 25% of total package price
6 Weeks prior : 30% of total package price
4 Weeks prior : 50% of total package price
3 Weeks prior : 80% of total package price
2 Weeks prior : 100% of total package price

Air arrangements
Cancellation fees apply once air tickets are issued. The fees are from 25% - 100% dependant on the air ticket issued.

8 Amendments

Amendments to confirmed reservations will be processed at a fee of R300 (including VAT) for each alteration made to the booking after the initial reservation. If notice of amendments is received within 8 weeks prior to departure, the above cancellation charges may be levied. Administration charges will be levied on all documentation/vouchers submitted for re-issue or refund. Changes to air tickets once they have been issued, constitute an amendment fee. Guaranteed departures and discount fares may not be amended.

9 Refunds and unused services

No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic inclusive package price, or whether they are in respect of pre-booked optional arrangements.

10 Delays

The company does not hold itself responsible for any delays prior to departure nor during travel to any hotel/resort mentioned in this brochure whether brought about by technical difficulties, strikes, weather conditions or any other circumstances whatsoever, whether foreseen or unforeseen. It is understood that any expenses relating to these unscheduled extensions (eg hotels, meals, airfares, telephone calls, etc) will be for the passengers' account.

11 Travel Documents

Documentation is only prepared on receipt of full and final payment and a signed booking form and travel declaration form. All passengers will be personally responsible for ensuring that they are in possession of the correct documentation prior to their departure. Beachcomber Tours does not accept responsibility for any consequences whatsoever from a passenger failing to ensure that he or she has complied with the necessary health, passport and visa requirements.

12 Itinerary Alterations

The company reserves the right to cancel the passengers travel arrangements prior to departure, in which event the entire package price paid by the passenger will be refunded without prejudice and any further obligation on the part of Beachcomber Tours. While every effort is made to keep to all itineraries, Beachcomber Tours reserves the right to make any changes for the passenger's convenience. The duration of the travel package may have to be extended or curtailed owing to unforeseen changes in transport schedules. Any resultant expense will be borne by the passenger, and any saving refunded.

13 Passport, Visas, Vaccinations, Inoculations and Re-entry permits

The responsibility to obtain correct, current and valid passports, visas, vaccinations, inoculations and re-entry permits where required, is that of the passenger alone. Beachcomber Tours will not be held responsible or liable for any consequence of any nature arising from the customer failing to ensure that he/she has complied with all such requirements.

14 Insurance

Travel insurance is essential. We strongly advise passengers to take out travel insurance against cancellation, curtailments, illness, loss of baggage and default at the time of booking. Please ask your travel agent for details.

15 Following Departure

Amendments and all cancellations en route must be made with our overseas operators directly. Please note that en route cancellations and amendments may incur additional fees as determined by our overseas operators, the cost of which must be settled with our operators directly.

16 Liabilities

Beachcomber Tours makes every effort to ensure that all arrangements and services connected with your travel arrangements will be carried out as specified in the most efficient and effective way possible. However, we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for error and omissions of such suppliers. It is the clients' responsibility to satisfy themselves with any local laws and applicable insurance options, if any, for any facilities used or hired. Beachcomber Tours also accepts no liability for changes, omissions or delays before or during the course of any travel arrangements occasioned by technical difficulties, weather conditions, strikes or communication breakdowns.

17 Responsibility

The company acts as an agent only in producing and booking the various travel arrangements featured in this brochure, and on condition that it shall not be liable for any loss, damage, injury, accident, delay or any other irregularity that may be occasioned by any defect in any vehicle, or other form of conveyance, or by error or default of any company or person engaged in conveying passengers, carrying out the arrangements of travel, or otherwise in connection therewith.

18 Airline Responsibility

The airline concerned is not to be held responsible for any act, omission or event during the time the passengers are not aboard their aircraft. The passenger ticket in use by the airline, when issued, shall constitute the sole contract between the airline and the passenger. E-tickets do not carry the terms and conditions but should a client require these, the contracts may be found on the website of each airline.

19 Airline Information

A baggage allowance of 20kg per person in economy class and 30 kg per person in business class is permitted on international flights. Passengers are reminded that they are responsible for reconfirmation of flights more than 72 hours prior to departure. Failure to do so may result in the cancellation of a flight reservation by the airline.

20 General Information

Beachcomber Marketing (Pty) Ltd trading as Beachcomber Tours (herein called the “company”), cannot be held responsible for any charges that appear on a passenger's credit card, nor accept responsibility for having any of these charges reversed or corrected upon the passenger's return to South Africa.

If passengers intend to drive a rental car, a valid South African licence is accepted. Please ensure that you are in possession of your local driving licence as you will be asked to produce it at the car rental check in counter.

21 Travel Declarations

Beachcomber Tours requires that all foreign payments that are made on behalf of the passenger, must be deducted from the passenger's foreign exchange allowance. A currency declaration to this effect must be lodged before final documentation can be released.

22 ASATA

Beachcomber Tours is a registered member of ASATA.